Conditions of Use

Terms and Conditions of Sale

No contract will commence between you and Dilly Daydream for the sale by it to you of any product unless and until Dilly Daydream accepts your order in writing, confirming that it has despatched your product. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Dilly Daydream irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Payment

Dilly Daydream accepts payment in all currencies via Paypal which accepts most major credit and debit cards including; Visa, American Express, Mastercard and Maestro. Payment may also be made by credit/debit card in £ (GBP) via Realex.  You will be advised by email or telephone if we cannot process your order because there any items on your order that are out of stock.

Cancellations

If you change your mind about an order you have placed, please click here to contact within 24 hours of your order being placed. No cancellations can be made after this time.

Delivery and Packaging

Dilly Daydream’s aim is to despatch all orders within 5 working days of receipt of payment (excluding weekends and bank holidays) for standard items, 10 working days for embroidered/bespoke items. This is subject to availability of stock. If the particular product is not in stock, we will endeavour to source the same or similar fabrics or alternatively can offer you a different design and will contact you to confirm this.

Product Information

Dilly Daydream have made every effort to display the products and colours as accurately as possible on our website. We cannot guarantee the colour you see on your monitor will 100% reflect the colour of the goods on delivery. Dilly Daydream take care to ensure that all details, prices and product description are correct at the time of being entered on our website. Prices are subject to change without notice. All goods are subject to availability. If an item is out of stock before your order has been processed, Dilly Daydream will notify you as soon as possible. If the particular product is not in stock, we will endeavour to source the same or similar fabrics or alternatively can offer you a different design and will contact you to confirm this.

Refunds & Exchanges

We will be happy to provide a refund or exchange for any goods provided they are returned in as new condition within 14 days. If you believe your goods are faulty, please return them so that we can inspect them and contact you to discuss an appropriate resolution.  If we agree that the product was faulty, the new delivery cost will be covered by us. However, if the product is being exchanged for size or for personal choice reasons, the customer would bear the cost of postage. Dilly Daydream cannot be held responsible for any items lost in transit and so we recommend that you send the goods by registered post. We will contact you once we receive your returns within 48 hours, excluding weekends, public holidays and bank holidays and then process your request for a refund or replacement as quickly as possible. Please return goods to:


Dilly Daydream
The Studio
61 Park Road
Woking
Surrey
GU22 7BZ

Disclaimer

To the fullest extent permitted at law, Dilly Daydream is providing this web site and its contents on an 'As is' basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Dilly Daydream does not warrant or represent that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as fully stated on this website, to the fullest extent permitted at law, neither Dilly Daydream nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation that applies to all damages of any kind, including (without limitation) compensatory, direct or indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. For the avoidance of doubt, Dilly Daydream does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of DillyDaydream, its affiliates, directors, employees or other representatives.

Privacy statement

Dilly Daydream is committed to maintaining your privacy. Some of the information you have submitted with your order will be used to process orders and keep you updated with its progress. If you agree to us using some of your details, we will send you information by email about any forthcoming special offers or promotions. You may notify us to unsubscribe at any time. Any data collected will not be passed on to third parties.