Shipping & Returns

LAST ORDER DATE FOR UK CHRISTMAS DELIVERIES IS TUESDAY 19TH DECEMBER. 

WE ARE NO LONGER ABLE TO GUARANTEE CHRISTMAS DELIVERY TO THE REST OF THE WORLD

 

Delivery

All our products are available for shipping worldwide.

All UK orders are posted Royal Mail 2nd Class and all overseas orders via Royal Mail International.

Whilst we hold most items in stock, please allow up to 4 days for your product to be made, before it is despatched. Please allow up to 10 working days from order date to despatch for items from our embroidered range.

If you require a speedier delivery service than those shown below, please contact us directly and we can discuss the options and costs with you.

Delivery cost is based on weight and destination and will be confirmed at checkout.

Returns

If for any reason you are dissatisfied with your order, you may return any item, for a full refund within 14 days of purchase (excluding P&P). You must notify us within 7 days of receiving your order if you intend to do this. You will need to return the item at your own expense, securely packaged and in mint condition.  

Cancellation

You may for a short period be able to cancel an order placed; please use the Contact Us page to cancel your order.  However, if you have already received an email confirming dispatch of your order then you will have to return the unwanted items at your expense.   

UK Postage Rates

All UK orders are sent 2nd class standard post, except larger parcels, which are sent via a courier. Prices start from £2.95. Please allow 4 working days from despatch.

Max weight

UK delivery cost

250g

£2.95

500g

£3.95

1kg

£4.95

2kg

£6.95

5kg

£8.95

International Postage Rates

All overseas orders are delivered via Royal Mail International, as standard.

Please see below for estimated delivery times.

Europe

Please allow up to 5 working days for your delivery (from despatch).

Max weight

European

delivery cost

250g

£4.45

500g

£6.25

750g

£7.95

1kg

£9.45

1.25kg

£10.45

+£1.50 for each 250g thereafter up to 5kg

 

United States & World Zone 1

Please allow 7 working days for your delivery (from despatch). Please note, parcels can sometimes be delayed at customs, particularly around holiday periods, for reasons beyond our control.

Max weight

US & WZ1 delivery cost

250g

£5.45

500g

£8.45

750g

£11.75

1kg

£13.95

1.25kg

£15.95

+£2.75 for each 250g thereafter up to 5kg

 

Australia & World Zone 2

Please allow 7 working days for your delivery (from despatch). Please note, parcels can sometimes be delayed at customs, particularly around holiday periods, for reasons beyond our control.

Max weight

Australia & WZ2 delivery cost

250g

£5.95

500g

£8.95

750g

£11.95

1kg

£14.95

1.25kg

£16.95

+£2.95 for each 250g thereafter up to 5kg