SHIPPING

All our products are available for shipping worldwide.

All UK orders are posted Royal Mail 2nd Class and all overseas orders via Royal Mail International. Whilst we hold most items in stock, please allow up to 4 working days for your product to be made, before it is despatched. If you require a speedier delivery service, please contact us directly and we can discuss the options and costs with you. Delivery cost is based on weight and destination and will be confirmed at checkout. Prices start from £2.95.

GIFT WRAPPING

All items are gift wrapped in tissue and sent with a card. If sending as a gift and you wish to include a gift message for the recipient, please add this in the gift message section during check out. Please note, many of our orders are sent as gifts and therefore we do not enclose any receipts or financial information with the product.

CANCELLATIONS

You may for a short period be able to cancel an order placed; please use the Contact Us page to cancel your order.  However, if you have already received an email confirming dispatch of your order then you will have to return the unwanted items at your expense.   

If you believe your goods are faulty, please return them so that we can inspect them and contact you to discuss an appropriate resolution. If the product is found to be faulty, we will contact you within 48 hours of receiving your return (excluding weekends, public holidays and bank holidays) and then process your request for a refund or replacement.

RETURNS

If for any reason you wish to return your order, for an exchange or refund (excluding P&P), you must notify us within 14 days of receiving your order. You will need to return the item at your own expense, securely packaged and in mint condition.  

Please send to:-

Dilly Daydream 
The Studio 
61 Park Road
Woking 
GU22 7BZ